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Custom Pool Builder vs. Private Equity Mass Builder- Who Do You Trust?

Custom Pool Builder vs. Private Equity Mass Builder- Who Do You Trust? Real Estate & Private Capital Dallas · Fort Worth · Texas

⬡ Special Investigation — Pool Industry

Bought, Branded, and Built for the Bottom Line: How Private Equity Is Taking Over the Texas Pool Industry — and What It Costs You

Riverbend Sandler. Claffey. Pulliam. Gold Medal. The names are familiar. The ownership is not. A deep-dive into Concentric Equity Partners, Tenex Capital, and what DFW homeowners need to know before signing a pool contract.

Published June 1, 2025
Market Dallas–Fort Worth, Texas
Category Real Estate & Private Equity
Read time ~14 minutes
3Top-50 DFW pool builders acquired by Concentric Equity Partners
25+Companies acquired by Gold Medal Pools with private equity backing
84%Institutional ownership of D.R. Horton — Vanguard & BlackRock lead
$2B+Assets under management at Financial Investments Corp.

The DFW Pool Industry Roll-Up: A Quiet Consolidation

The backyard pool has long been the crown jewel of the Texas dream. A shimmering rectangle of blue water behind a ranch-style home in Plano, a freeform lagoon tucked into the Hill Country, a sun-drenched oasis off a cul-de-sac in Southlake, for generations, these were built by craftsmen who lived in the same zip codes as their clients, who knew the soil, the sun angles, and the homeowner's name. That world is changing, and it is changing fast.

Over the past five years, a quiet but seismic consolidation has swept through the Dallas–Fort Worth pool construction industry, and a significant share of it can be traced to a single Chicago-based private equity firm: Concentric Equity Partners. Beginning in the summer of 2021, when it recapitalized Plano-based Riverbend Sandler Pools as its platform company, CEP methodically assembled what industry observers describe as the largest residential pool construction and service empire in Texas. Within months, it added Fort Worth's storied Pulliam Pool Builders a company with more than a century of Texas roots, and then, on the last day of 2021, closed its acquisition of Claffey Pools of Southlake, one of the most respected luxury pool brands in the Metroplex. Three marquee names. One holding company. One Chicago balance sheet.

Three of the Dallas–Fort Worth area's top-ranked pool builders, acquired by the same holding company within a matter of months. That is not coincidence. That is a strategy.

— Pool & Spa News industry analysis, 2022

What is playing out in the DFW swimming pool market is the same story being written in HVAC, pest control, veterinary clinics, and residential homebuilding. The playbook is called a "roll-up": a private equity sponsor identifies a fragmented, cash-generating industry, acquires the largest company as a platform, and systematically purchases competitors to achieve market dominance and a profitable exit.

Who Is Concentric Equity Partners? The Chicago Firm Reshaping Texas Pools

Key EntityConcentric Equity Partners (CEP) is the direct investing arm of Financial Investments Corporation — a family office with over $2 billion in AUM. Its focus: route-based service businesses with recurring revenue.

Concentric Equity Partners is the direct investing arm of Financial Investments Corporation (FIC), a family office managing more than $2 billion. FIC invests across sectors including waste management, HVAC & plumbing, financial servies, pest control and others. The firm invests primarily in route-based service businesses, the kind that show up at your house regularly and bill you monthly. Residential pool construction, with its high average ticket prices and attached service-and-maintenance contracts, fits that thesis almost perfectly. This is reflected in increaesed investment activity among Riverbend Sandler Pools, Pulliam Pool Builders, Claffey Pools, Crystal Clear Custom Pools, Miller Pools, Hauk Custom Pools and others. When CEP acquired Riverbend Sandler, it was not buying a pool company because it loved pools. It was buying a platform because the numbers made sense.

Adam Lucas, vice president at Concentric Equity Partners, has been the point person on the Texas pool strategy. The firm's goal has been to become a dominant force not just in construction but in the higher-margin service and maintenance segment — the recurring-revenue engine that justifies the entire roll-up thesis.

Riverbend Sandler, Claffey, and Pulliam: What Was Bought and What Was Lost

Riverbend Sandler Pools, headquartered in Plano, had already earned a well-deserved reputation as one of DFW's most productive builders before the CEP acquisition. The acquisition of Claffey Pools, reporting approximately $32 million in residential construction revenue in 2020 alone, gave the growing platform a foothold in the affluent communities of Southlake, Colleyville, and Keller. The acquisition of Pulliam Pool Builders, a brand with over a century of Fort Worth heritage, extended geographic reach westward across the Metroplex.

Since those initial acquisitions, the Riverbend platform has continued acquiring service and maintenance companies across Texas, including expansion into Houston, Austin, and San Antonio. Each acquisition is announced with language emphasizing cultural fit and the retention of founding families. Whether those commitments survive PE's exit preparation is a different question.

The brand was acquired. The culture that built the brand was not transferable by contract.

Gold Medal Pools and Tenex Capital: DFW's Other PE Pool Giant

Lewisville-based Gold Medal Pools, founded in 1997 and led by CEO Josh Sandler, brought in New York-based Tenex Capital Management in a deal that closed July 21, 2023. Within four months, Gold Medal had made four acquisitions, including Klapprodt Pools of Keller. By mid-2025, Gold Medal Pools, now headquartered in Frisco, had acquired more than 25 pool companies, making it one of the most active roll-ups in the national pool industry, with expansion into Atlanta and other Sunbelt markets.

Josh Sandler has spoken openly about using private equity as a "legacy planning tool." That framing is honest. But legacy planning for founders and optimal outcomes for post-acquisition customers are not the same thing, and the distinction matters when you are deciding who to trust with a six-figure construction project in your backyard.

The D.R. Horton Parallel: When Wall Street Builds Your Home — or Your Pool

D.R. Horton, the Arlington-based homebuilder largest by volume in the United States since 2002, generated $34.3 billion in revenue and closed nearly 85,000 homes in fiscal year 2025. Institutional investors — led by Vanguard Group and BlackRock, together hold more than 84 percent of its equity. Strategic priorities are shaped by Wall Street asset managers, not by the homebuyer in Frisco who just signed a contract.

FactorD.R. Horton (Homebuilder)PE Pool Platforms (Riverbend / Gold Medal)
Ultimate OwnerVanguard, BlackRock (>84%)
Wall Street
Concentric Equity / Tenex Capital
Private Equity
Primary GoalShareholder return, volume throughputEBITDA growth, acquisition scale, exit
Design FlexibilityCatalog floor plans, builder-grade finishesStandard pool packages, curated option menus
Cost StructureOptimized for margin per unitOptimized for margin per pool
AccountabilityCorporate, diffuseCorporate, post-acquisition
Texas RootsArlington HQ; Wall Street governedTexas brands; Chicago/New York governed

The parallel is structural. A pool buyer who hires Riverbend Sandler or Gold Medal Pools under their post-acquisition configurations is entering a transaction with a company whose ultimate obligation runs not to the customer's backyard, but to a return on invested capital. The scale is different. The logic is identical.

What Private Equity Ownership Actually Means for the Customer

The forces that now govern acquired organizations — growth targets, acquisition integration, cost synergies, and eventual exit multiples, create pressure that moves in a specific direction: toward volume, speed, and margin optimization. That is not the direction of the customer who wants a bespoke outdoor living space built to last thirty years.

Private equity firms typically target a three-to-seven year hold period before selling. The pressure to prepare for exit shapes every operational decision: standardizing processes, cutting variable costs, reducing reliance on craftsmen whose relationships are not transferable. The pool you commission today may be built under a very different organizational culture than the one that exists when your warranty claim arrives in year four.

The Custom Pool Builder Advantage in Dallas–Fort Worth

The independent, custom pool builder occupies a structurally different position. With no private equity investor demanding a 20 to 25 percent internal rate of return, no acquisition pipeline to fund, and no exit timeline to manage, a custom builder's incentives are aligned almost entirely with the project in front of them. Their reputation is their pipeline. A poorly built pool does not get buried in a quarterly earnings report it sits in a neighbor's backyard for two decades, visible from the street, and costs that builder future work. The accountability is immediate, local, and personal.

Custom builders specify premium equipment packages variable-speed pumps, advanced automation systems, premium plaster finishes, LED lighting architectures and stand behind them with warranties not subject to corporate cost-reduction initiatives. The result is a pool that is better integrated into its site, more durable, and more reflective of the homeowner's individual vision.

Timeline, Price, and the True Cost of Going Custom

A well-run custom shop, precisely because it is not managing fifty simultaneous projects across three counties, often finishes on a more predictable schedule than a large volume builder whose crews are stretched thin. Scheduling chaos, crews double-booked, material deliveries missed, inspections delayed, is far more common in the volume environment. Homeowners who signed contracts expecting pools in four to five months are routinely reporting eight, nine, and ten month completions with PE-owned builders.

A pool quoted by a high-volume operator at $90,000 to $110,000 may carry a custom builder's price tag of $130,000 to $160,000 or more. But the volume price often reflects a standardized shell with equipment packages selected for margin, not longevity. The custom price reflects bespoke design, commercial-grade equipment, a higher concrete shell specification, and a builder available by phone after the sale. Over a twenty-year ownership horizon, the price gap frequently narrows or disappears. If you can afford custom, custom is always king.

What Customers Are Saying: The 8–9 Month Problem

Across Google, Yelp, the Better Business Bureau, and community forums serving DFW suburbs like Plano, Allen, McKinney, Southlake, and Keller, a pattern has emerged that is impossible to dismiss as coincidence: projects taking eight, nine, even ten months to complete, timelines never disclosed during the sales process. What was sold as a summer pool becomes a late-autumn headache, or worse, a winter construction site as children head back to school.

Homeowners describe initial enthusiasm during the sales process followed by a cascade of delays once the contract is signed. Crew scheduling gaps. Materials backordered. Project managers rotating off their file. Phone calls unanswered for days. See the documented accounts below.

★ Consumer Complaints — Dallas–Fort Worth Pool Market

What Homeowners Are Reporting About PE-Owned Pool Builders

The following represent the types of complaints consistently documented in Google reviews, BBB filings, and neighborhood forums. Names and identifying details are composited to protect privacy; the experiences reflect a pattern documented across dozens of similar accounts.

⏱ Delay
★★☆☆☆
Project Duration: 9 Months
We signed in February expecting a pool by Memorial Day. It's now November and we just had our final inspection. Nine months. Our kids are back in school. The project manager changed twice with no notice, and nobody could tell us why work stopped for three weeks in August.
Homeowner — Allen, TX · Google Reviews Verified Purchase · 2-Star Rating
📋 PM Issues
★★☆☆☆
Project Duration: 8.5 Months
The salesman was fantastic. After we signed, we barely heard from anyone. Our project manager was managing so many jobs that we were clearly not a priority. Eight and a half months — we were promised five. We've talked to three neighbors who had similar stories. This is a pattern, not a fluke.
Homeowner — Southlake, TX · BBB Complaint Better Business Bureau Filing · 2024
🔧 Quality
★★★☆☆
Project Duration: 8 Months
Eight months. We had weeks where nobody showed up and no communication. When I called to complain, I was told they were 'scaling operations.' That's private equity speak for overextending. I've since learned the founder I spoke to has no operational role anymore. That would have been good to know before we signed.
Homeowner — McKinney, TX · Yelp Review Yelp · Verified Review · 3-Star Rating
🗓 Timeline
★☆☆☆☆
Project Duration: 10 Months
Ten months. T-E-N. We were quoted 16–18 weeks. At week 30 we hired an attorney. At week 43 we finally had water in the pool. The company has grown so fast through acquisitions that operations simply cannot keep up. Nobody owns the problem. That is exactly what private equity does to a service company.
Homeowner — Frisco, TX · Google Reviews Google · Verified Review · 1-Star Rating
💬 Comms
★★☆☆☆
Project Duration: 8 Months
Communication dropped off completely after the contract was signed. I went two weeks without a single update. Eight months total. The actual tile and plaster work is beautiful — the craftsmen are good — but the management is dysfunctional. I suspect the original team is gone and the new owners don't know this business.
Homeowner — Plano, TX · Nextdoor Post Nextdoor Community Forum · 2024
✅ Custom Builder
★★★★★
Project Duration: 14 Weeks
Went with a small custom builder a neighbor recommended. Owner was on-site twice a week. Done in 14 weeks, exactly as quoted. Every question answered within hours. The pool is stunning — designed specifically around our house's angles. Worth every penny to go custom.
Homeowner — Prosper, TX · Google Reviews Google · Verified Review · 5-Star Rating

Side-by-Side Scorecard: PE-Owned Builder vs. Custom Builder

Visual comparison across 9 key decision factors — scored 1 (poor) to 10 (excellent)

PE-Owned Volume Builder
Independent Custom Builder
Design Flexibility
PE
3.5/10
Custom
9.5/10
Timeline Reliability
PE
3.0/10
Custom
8.5/10
Build Quality
PE
5.5/10
Custom
9.3/10
Owner Accountability
PE
2.8/10
Custom
9.5/10
Warranty & Support
PE
5.2/10
Custom
8.8/10
Communication
PE
3.2/10
Custom
9.0/10
20-Year Durability
PE
5.5/10
Custom
9.2/10
Resale Value (DFW)
PE
5.8/10
Custom
9.0/10
Lifetime Value
PE
4.8/10
Custom
8.7/10

◆ Scores based on composite analysis of industry reporting and consumer review patterns  |  ◆ PE reflects post-acquisition Riverbend Sandler / Gold Medal model  |  ◆ Custom reflects owner-operated independents with 10+ years DFW experience

PE-Owned Builder — Where They Lose
🕐Average completion: 8–10 months (promised: 4–5)
📁Project managers handling 30–50+ simultaneous jobs
🏢Decisions governed by investor return targets
🔄Founder leadership often absent post-acquisition
📉Equipment selected for margin, not longevity
🚨Culture changes as PE exit approaches
Custom Builder — Why They Win
Average completion: 12–18 weeks as quoted
👤Owner on-site multiple days per week
🏡Pool designed for your lot, home, and lifestyle
🔩Commercial-grade equipment as standard
📈Stronger resale in Prosper, Westlake, McKinney, Dallas, Southlake, Celina
🤝Referral-driven — your satisfaction is their marketing

Pros & Cons: PE-Owned Volume Builder vs. Independent Custom Builder

Private Equity–Owned Pool Builder (Riverbend Sandler / Gold Medal Model)

PE-Owned Volume Builder

Advantages

  • Strong name recognition and marketing across DFW
  • Professional sales teams and design center process
  • Corporate financial stability — lower bankruptcy risk
  • Robust service and maintenance divisions
  • Relationships with new home developments and HOAs

Disadvantages

  • Projects routinely running 8–10 months despite 4–5 month promises
  • Design customization constrained by standardized packages
  • Project managers carrying 30+ simultaneous builds
  • Quality control dependent on post-acquisition cost policies
  • Primary contact often a salesperson, not a builder
  • Original founders no longer directing day-to-day construction
  • Organizational culture shifts as PE prepares for exit
  • Equipment selected for margin, not longevity
  • Accountability runs to investors, not your backyard

Independent Custom Builder

Advantages

  • Owner on-site and personally accountable for every decision
  • True design flexibility — pool conceived around your specific lot
  • Premium equipment specifications as the norm, not an upsell
  • Deep subcontractor relationships built on mutual accountability
  • Predictable timelines: 12–18 weeks, as quoted
  • Post-completion responsiveness driven by referral model
  • Higher shell specifications and longer durability horizon
  • Stronger resale value in discerning DFW submarkets
  • Incentives aligned with your project, not an investor exit

Disadvantages

  • Higher upfront cost — typically 20–40% above volume pricing
  • Longer sales process; no quick design center contract
  • Best builders often booked months in advance
  • Smaller marketing footprint; harder to discover
  • Requires thorough due diligence before hiring

Bottom Line: The Premium Is Justified for Most DFW Homeowners

For the homeowner building a pool in Westlake, Southlake, Prosper, Argyle, McKinney, Dallas, Flower Mound, Ft. Worth, Celina, Keller, Ponder, Roanoke, Anna, Melissa, Gunter, Texoma, Aubrey, Sanger, Colleyville, Highland Park, University Park, Lakewood McKinney, Fairview or any community where the pool is an architectural statement and a long-term investment, the custom builder's higher upfront cost is almost always justified by superior durability, lower lifetime operating costs, and meaningfully better resale performance. For a purchase of this scale, "adequate" is a low bar.

The Verdict: Know Who Owns the Truck in Your Driveway

The swimming pool in your backyard is not a commodity. It is an engineered structure that will interact with your soil, your plumbing, your electrical grid, and your family for the next two or three decades. In Texas, in 2025, the company pulling that truck into your driveway may be answering to a private equity firm in Chicago or New York, with an institutional investor base and an exit horizon measured in years rather than generations. That may be acceptable for your maintenance contract. For the pool itself, the one your children will grow up swimming in, you deserve to know the difference. The custom builder charges more. They also deliver more. Over the life of the pool, the math favors craftsmanship.

Editorial Disclosure: This article is an independent journalistic analysis. Research drew on public acquisition announcements, trade reporting from Pool & Spa News and AQUA Magazine, SEC and regulatory filings, and publicly available financial disclosures. Named companies were contacted for comment prior to publication. This article does not constitute financial, legal, or construction advice.

Frequently Asked Questions

Who owns Riverbend Sandler Pools?
Riverbend Sandler Pools is owned by Concentric Equity Partners (CEP), a Chicago-based private equity firm and the direct investing arm of Financial Investments Corporation, which manages more than $2 billion in assets. CEP recapitalized Riverbend Sandler Pools in 2021 as the platform for a Texas pool industry roll-up that subsequently acquired Pulliam Pool Builders and Claffey Pools.
Who owns Claffey Pools in Southlake, Texas?
Claffey Pools of Southlake, Texas was acquired by Riverbend Sandler Pools — a portfolio company of Concentric Equity Partners — effective December 31, 2021. Claffey had previously ranked among the nation's top 50 pool builders, reporting approximately $32 million in residential construction revenue in 2020.
Is Gold Medal Pools private equity backed?
Yes. Gold Medal Pools, headquartered in Frisco, Texas, is backed by Tenex Capital Management, a New York-based private equity firm that invested in July 2023. With PE support, Gold Medal Pools has completed more than 25 acquisitions of pool service, construction, and maintenance companies.
What is Concentric Equity Partners and what Texas pool companies do they own?
Concentric Equity Partners (CEP) is the investing arm of Financial Investments Corporation. In Texas, its pool platform includes: Riverbend Sandler Pools (Plano), Pulliam Pool Builders & Pulliam Services (Fort Worth), Claffey Pools (Southlake), Crystal Clear Custom Pools (Midlothian), and additional acquisitions in Houston.
How is a PE-owned pool company similar to D.R. Horton?
D.R. Horton has institutional ownership exceeding 84%, with Vanguard and BlackRock as leading shareholders. Its decisions are shaped by investor return requirements, not homebuyer preferences. PE-owned pool platforms like Riverbend (Concentric Equity) and Gold Medal (Tenex Capital) follow the same logic — structured to generate returns through volume and margin optimization, not to maximize the quality of any individual pool.
Why do PE-owned pool builders take 8–9 months to finish a pool?
The primary cause is over-scheduling. PE-owned volume builders acquire companies aggressively, meaning project managers are often overseeing 30 to 50+ simultaneous active builds. Homeowners consistently report being promised 4–5 month timelines, then experiencing 8, 9, even 10 month actual completions. Independent custom builders, managing fewer projects, routinely complete pools in 12–18 weeks as originally quoted.
Is a custom pool builder worth the extra cost in Dallas–Fort Worth?
For most homeowners in DFW — especially in higher-value submarkets like Westlake, Southlake, Prosper, Dallas, Celina or Frisco — yes, a custom pool builder is worth the premium. Custom builders typically charge 20–40% more upfront but deliver superior design flexibility, higher-specification construction, more durable equipment packages, and stronger accountability. Over a 15–20 year ownership horizon, lower maintenance costs and stronger resale performance often close or eliminate the price gap entirely.
What should I ask before hiring a pool builder in DFW?
Key questions: (1) Who currently owns this company? (2) Who will be my primary contact — salesperson or builder? (3) How many active projects is my project manager overseeing? (4) What are your gunite shell thickness specs? (5) What equipment brands do you use and why? (6) Can I speak with recent customers in my neighborhood? (7) What does your warranty cover and who backs it? (8) Are the founders still directly involved in construction decisions?
Private Equity Pool Industry Riverbend Pools, Claffey Pools, Gold Medal Pools

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