The drive from the new Celina, Texas headquarters of Tropix Pools is just a few miles north of Highway 380, a veritable gateway to customers as far east as Greenville and to the western environs such as Frisco, Little Elm, and pool service and repair clients throughout Denton County.
The North Dallas Tollway is also just a few minutes away, enabling the area’s premier pool service’s technicians to reach customers throughout north Dallas, Plano, and Carrollton within a half hour to 45 minutes.
“We moved our headquarters in order to better serve our existing and potential client base that resides in the northern suburbs,” said Rob Hill, President of Tropix Pools, which recently relocated to the wide open spaces of Denton and Collin Counties. “At our former location in Carrollton, nearby traffic congestion was an issue. We now own our headquarters site and, as a result of this strategic move, customers have reported that we are arriving on or ahead of schedule, which makes their lives easier and ensures that we are doing an even better job than before.”
Hill and his highly-trained Tropix Pools staff are entering the pool construction arena with the same commitment they have always brought to the customer care and attention to detail they provide while offering pool cleaning maintenance, cleanups and new pool start ups, and special services such as chlorine cleaning since 1998.
“We build custom pools with both structural integrity and elegant designs, using the highest quality standards in the industry,” said Hill. “Good swimming pool design is really a combination of aesthetics and function. Your pool should be attractive even when it isn’t being used and is an ongoing asset to your home.”
Tropix Pools takes tremendous pride in its staff of highly qualified and educated personnel who build and service clients’ pools. “We have hired people with high character, and who are willing to do what it takes to achieve in spite of the challenge they’re faced with,” said Hill. “A lot of our personnel have been with us for five years, and many others have experience in the pool service profession for anywhere from 10 to 20 years, including our managers. I also hired people from other industries who understand what needs to be done to provide optimum customer service. For example, our general manager has eight years of pool cleaning and retail pool store management experience, and my construction manager has been building pools for the last 10 years.”
The Tropix Pools new HQ will serve as the command post for handling customer concerns before sending forth instructions to its personnel in the field. “If and when there’s an issue that the customer is not happy with, they can speak with one of our professionals at the home office,” said Hill. Or, we will return their call with a short period of time and deal with the issue, no matter what it may be. If the customer isn’t happy with something that’s not operating correctly, we will respond to them quick to resolve the situation.”
If you are looking for a reliable, responsible and centrally-located pool service provider, please be sure to contact Tropix Pools at (972) 276-2222 or Email the company at info@tropixpools.com.
